Refund Policy
Refund Policy
Exchanges:
If it is the customer’s reason and the wrong model is selected when placing the order, you should contact us with Mousmate@help.com within 24 hours to replace the goods in time. If the goods have been shipped and need to be replaced, buyer must pay for reshipment shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.